Good customer service spreads happiness! Delivering customer service is a basic form of human interaction and this very act can certainly spread happiness to customers when it is done properly.
If service is defined as the act of fulfilling a customer's requirements with an action he/she needs and/or wants, the quality of this act will be construed as the degree at which its delivery has met the expectations of the customer. If the service is delivered just the way that the customer likes it to be, it will be graded as GOOD and the customer being served will naturally be HAPPY.
In my opinion, the definition of good customer service is very subjective as it depends largely on the expectations of individual customers although there are some general rules or traits as mentioned below:
Every one of us have been customers of some service providers from time to time and do have our fair share of good and poor customer service experiences. Being humans with emotions and feelings, the way we are being treated/served can surely make a difference in the way we react and respond to the service interaction and in turn affect our mood swings after that.
A good customer service experience makes us feel good not only about ourselves but also the service provider and the community or society we live in. One good experience I have encountered years ago when I was queuing to order a set meal at Mc Donalds when my son was still a baby had touched my heart so much that I can still remember it clearly up till today. The lady who served me not only offered to carry the food tray for me to an empty table nearby after the order was done but also poured some warm water for me to make milk for my baby without me requesting! The experience not only makes me felt privileged but also rejoice that the world is such a nice place to live in with such kind people around! I am sure the lady who serve me as well as the organisation she works in also share the same joy and happiness.
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